Refund policy

We want you to be fully satisfied with your purchase. If not, here's how returns work:

Return Window:

• Returns must be requested within 3 days of receiving the item.

Return Conditions:

• Item must be unused and in original condition.

• Must include original packaging and tags.

• Proof of purchase (invoice or order number) is required.

How to Start a Return:

• Email us at help@carryandco.store with your order number, reason for return, and photos (if applicable).

• We'll review your request and provide return instructions.

• Items returned without prior approval will not be accepted.

Non-Returnable Items:

The following items are not eligible for return:

• Personal care items (such as beauty or hygiene products)

• Customized or personalized items

• Final sale items and gift cards

• Used or damaged items

Refund Timeline:

• Once the returned item is received, we will initiate the refund as soon as possible. Please note that it may take 3 to 5 business days for the refund to reflect in your account.

Contact us at help@carryandco.store if you are unsure about your item.